We are posting this reminder of our Webkinz return policy as a reminder to anyone who may be buying Webkinz for the holiday season:
Per the manufacturer of Webkinz’s (Ganz) policy, Cottage Soapworks cannot accept any returns, refunds, or exchanges for any Webkinz animals or merchandise. This is not just our store. Any Webkinz store will not allow returns.
This system is in place to protect the validity of Webkinz Secret Codes. These codes are the lifeblood of the Webkinz program, and it is vital that each code be guarded. Several people have been buying Webkinz products, using the codes, and them returning them to the stores, making the merchandise useless to everyone else. We apologize for such strict measures, but unfortunately a few dishonest people have ruined the system for everyone.
Please keep this in mind while you complete your holiday shopping. Once again, no refunds, returns, or exchanges can be accepted for ANY Webkinz merchandise.
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